Frequently Asked Questions (FAQs) – Oger Store
1. Orders & Payments
How do I place an order?
Placing an order is simple:
Browse our collection and select your desired product.
Choose the size and quantity, then click "Add to Cart."
Proceed to checkout, fill in your details, and complete payment.
You will receive an order confirmation via email.
What payment methods do you accept?
We accept:
Credit/Debit Cards (Visa, MasterCard, RuPay, etc.)
UPI (Google Pay, PhonePe, Paytm)
Net Banking
Wallets & Other Secure Payment Gateways
2. Shipping & Delivery
What are your shipping charges?
Standard shipping: ₹50 - ₹100 (depending on location).
Free shipping on orders above ₹999.
International shipping charges vary based on country.
How long does delivery take?
Standard shipping: 5-10 business days
Express shipping: 2-5 business days
International shipping: Varies based on location
How can I track my order?
Once your order is shipped, you will receive a tracking number via email/SMS. You can track your order on our website.
3. Returns & Refunds
What is your return policy?
You can return items within 7 days of delivery.
Items must be unused, unwashed, and in original packaging.
Customized or final-sale items are not eligible for return.
How do I initiate a return?
Email us at support@ogerstore.com with your order details. Once approved, we will provide the return shipping instructions.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive and inspect the returned item. The refund will be credited to your original payment method.
4. Product & Sizing
How do I choose the right size?
We provide a detailed size chart on every product page. If you're unsure, feel free to contact our support team.
Are your t-shirts true to size?
Yes! Our oversized shirts are designed for a relaxed fit. Check the size guide for precise measurements.
5. Customer Support & Contact
How can I contact customer support?
You can reach us via:
Email: contact@ogerstore.com
Contact: +91 8080980023
What are your customer support hours?
We’re available Monday – Saturday, 10 AM – 7 PM (IST).
